Delivery

Delivery & Returns

Delivery can be to any address as long the address at which your payment card is registered is also present on your order.

When you add products to your Shopping Basket, the appropriate delivery charge will be added and/or shown. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product being availability. Royal Mail first class will be used.They will determine the deliverty time.

Photocake-occasion shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Force Majeure

Photocake-occasion shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns

If you need to return a product purchased from Photocake-occasion then you have 10 working days to do so. Goods can only be returned if they were recieved in a damaged state. You must notfy us of a damaged delivery with 1 working day. No returns will be accepted for any other reason.You will be sent by email prior to the printing of your order a proof sample. By accepting this proof, you accept the layout and colours of the final product.

This returns policy does not affect your legal rights.

Cancellation of Orders

You are able to cancel your order upto the point you accept the proof sample with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by contact Photocake-occasion by email. Once the order is printed, the order cannot be cancelled.

All orders over £50 require a 50% deposit. This deposit is not refundable if the order is cancelled at any stage.